I have been having my hair done here for seven years and in that time I must say I have never been kept waiting more than a couple of minutes. Nothing is too much trouble - such as holding my toddler when I didn't have a babysitter or squeezing in eyebrow appointments which I have failed to book. I have had two main hairdressers in this time who have been delightful and I am always pleased with their work. The staff have always done a great job and are happy to stick with my usual style, or be more adventurous depending on my requests/mood/occasion. I have never felt the need to look elsewhere and find the prices very reasonable.