Business ICT Solutions And Managed Services
About Us
Products and Services
FAQs
We rely on feedback from our client base, who we visit regularly to fine-tune the operation to meet their needs. If there is something that is lacking, a plan is immediately developed to include this in our service portfolio. We receive regular compliments and gratitude from our client base for this methodology and what it brings them. Our reviews are testament to its effectiveness and we encourage you to read them.
Mike Tyson says "Everyone has a plan, until they get punched in the mouth". A very graphic way of expressing the impact an unexpected serious ICT issue, such as a data compromise or security breach, can have on your business and its ability to operate. When this happens to your business, your ICT provider and their skills will be tested. We have been called in to repair the irreparable, to fix the un-fixable and when we do this, there is always a new long-term partnership formed with the client.
We believe in a fair charge for a fair service. Our billing structure doesn't change whether a client is big or small, in fact, it scales to suit your needs and size. Our all-inclusive Managed Services Plans will not cost any extra if you need more service one month, or require a new project to be designed and deployed another month. In this way, our Managed Services Plans are similar to an insurance policy allowing you to focus on what you need, rather than what you can afford.
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As long and the design and deployment can be done within business hours, your Best Managed Services Plan will cover 100% of the labour charges relating to your project work.
Out typical response time is within 10 minutes. We have a very efficient support management system in place and our support team is both diligent and effective at delivering in a timely manner.
Our Managed Services client base is within the SME space, and ranges from 2 terminals to 100 terminals in size. All clients receive the same high level of service whether they are large or small.
We are able to supply all types of ICT hardware and software. Discounts on these items are available to Managed Services clients on a best plan premium or above.
Managed Services is a partnership between our organisation and yours, which effectively makes us your ICT department. It costs a fraction of the amount needed to hire your own ICT staff, and delivers better results in the SME space. We will work with you to develop the best ICT plan for your business.
We insist that you maintain a support contract with any software provider you use within your business. With an appropriate support plan in place, issues with anything, including within another providers software can be lodged with us. We will liaise with your supplier on your behalf and help to resolve any issues.
We are able to supply, configure and install a cloud based VOIP system. It is an enterprise grade product with very reasonable pricing, most clients save at least 30% on their ISDN phone bill when switching. Any client on a Best Managed Services Plan with us will have the option of taking advantage of this enterprise grade VOIP solution, and having it supported by us at no extra cost.
Yes, we have many clients with this requirement. Clients on a Best Managed Services Plan with us will receive a heavily discounted hourly charge for any out of hours work required as per their plan's features.
Yes, we encourage all of our clients to plan ahead and are more than happy to attend a meeting with you as required.
Yes, this is actually one of our most common projects. We have lots of options for improving the stability and reliability of internet and multi-site services in any location.
