Call Centre Services

About the Call Centre Services heading in Yellow Pages®

Organisations supplying call centre services provide telephone communication to and from customers and others, on behalf of a third party. This is referred to as outsourcing. Call centre services can also be provided in-house to deal with a business’s client enquiries, requests for service, or complaints.

Call centre services handle both incoming and outgoing calls. IT support is provided by call centres when customers telephone a central number with their request. Callers listen to a recorded message which guides them through various steps before they speak to a technician. In this way the call centre is able to direct the caller to the appropriate assistance. Utility companies use call centre services to facilitate bill paying and field account enquiries.

When there is a disaster which affects many people, government or other organisations set up a contact centre. This type of call centre is created to assist callers with getting help, trace others who may be caught up in the disaster, or to make donations.

Polling and market research is managed by call centre services, through outgoing calls made by staff trained in the particular issue. This is referred to as telemarketing. To promote their products directly to potential customers, businesses engage call centre services to conduct telesales, and charities utilise call centres for fundraising. Search with Yellow Pages® to find a number of call centre services in all states in Australia.