About Us
Products and Services
Additional Locations
FAQs
Vanguard Mercantile is proud to be a member of the Institute Of Mercantile Agents Limited and Australian Institute Of Credit Management. True to the word Vanguard, we lead from the front in the development of new ideas and ways of doing things.
Enforcement Hearing Representation
We specialise in small business Enforcement Hearing Interviews and all the steps of the Order of Enforcement Process. Sitting across the table from a debtor who owes you money can make the interview process hostile and emotive. Let our agents represent you at the hearing and they will conduct the interview without any emotional distraction.
Our agents are trained to understand the complexities of the Enforcement Hearing process and will assist and take the lead throughout the various stages of the enforcement process.
Same Day Service (Document Serving):
Trying to meet an impossible deadline for document serving? If we receive your instructions and request for same day service, we can work to meet your needs for a negotiated fee.
Flexible Hours, Open Evenings, Open Late, Open Monday - Friday, Open Saturdays
Evictions, General Enquiries, Repossessions, Warrants
Court Documents, Legal Documents, Summons
24hr Turnaround, Accredited, By Appointment, Certified, Examinations, Free Consultations, Free Pick-up, Free Quotes, Guaranteed, Insured, ISO, Licensed, Member IMA, Mobile Service, Quotes, Registered, Same Day Service
Debt Recovery, Fraud, Missing Persons, Repossesion of Vehicle
Family Law
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A Mercantile Agent combines the essential mercantile activities of debt collection and process servicing among other activities for a third party, normally a financial institution, insurance provider or legal firm. An agent is an authorised person to act as their representative in whatever manner they require fieldwork to be completed on their behalf. For more information, please visit: https://www.vanguardmercantile.com.au/faq-s
Once you have decided to engage our services, engaging us is a straightforward process. Simply email your PDF documents, instructions and letter of authority to us and we will contact you with a customised quote for one-off jobs or engage in a service level agreement for on-going work. For more information, please visit: https://www.vanguardmercantile.com.au/faq-s
Respond promptly with a phone call to prevent further attendances, especially if you are not the person the card was left for. The Agent will advise you of the next step. If you are unsure how to respond, please see ACCC guidelines for dealing with debt collectors (https://www.accc.gov.au/consumers/debt-debt-collection/dealing-with-debt-collectors).
Our agents are extensively trained in the area of interviewing and investigating which is essential in Factual Investigations and Field Calls. If you are interstate and require representation in North Queensland, we can represent you with the supply of a Letter Of Authority - significantly reducing costs and expediting a payment outcome - or the information you require in order to make an informed financial decision on your next step.
We manage agents over the North Queensland area covering Bowen to the South, Cardwell to the North and West to Charters Towers (areas outside this can be serviced by negotiation). Locations within the service area include: Cardwell (Hinchinbrook area), Lucinda, Ingham, Palm Island, Townsville, Magnetic Island, Ayr, Home Hill, Bowen, Charters Towers.