I've been going to this store for about 3 month's now and I've never had a problem, they've always been extremely helpful, especially with my long winded questions about tobacco as I've never smoked it before and it literally took us days to decide which type to smoke. They were fantastic, especially the two women who work there. I guess the gentleman could probably come off as a bit dry in his manner and customer service, but he's always pleasant and up for a chat or a laugh. In saying that though, my husband is very abrupt and dry also, so I'm used to it, so it doesn't phase me.