Local Pet Supplies & Pet Food in Rubicon VIC

Renee, on behalf of our whole family I wanted to write to you and thank you for EVERYTHING that you and the other staff have done for us. We received a phone call from you on Christmas day with the heartbreaking news that one of our puppies, Keisha aged 14 had passed away in her sleep. That is a phone call I am sure you dread any day but being Christmas Day I guess it was even harder. Our biggest concern was for our other dog Gidget aged 2 who we originally got from Dog Rescue and she has always fretted when away from us, what now that her best friend is gone? You assured us that you would keep a close eye on Gidgets behavior and any weight loss and we asked she be housed with another dog for company and you did just that. You then kept in contact with us and even emailed photos of Gidget playing in the pool and having fun and assuring us that she wasnt losing weight. After our three weeks away we arrived to pick up one very HAPPY puppy who to be honest didnt want to leave. You then had the sad job of handing over our beautiful Keisha who you had organized to have cremated for us and she was in a gorgeous timber box and you had even gotten a plaque with her date of birth and death on it, so touching. Renee, you and all the other staff go above and beyond for everyones pets to be cared for and for us this is such a comfort to know that our furry family member is always well cared for, THANK YOU !