When you are faced with a plumbing emergency, you need to act fast. Water can accumulate fast, damaging the surrounding area. Even in cases of small drips, allowing an area to grow moist can lead to warping wood, ruined plaster, and the growth of mould and mildew. It may even affect your water bill. If it’s time to call a plumber, chances are you need one to be available immediately and handle the work quickly and professionally.

The first step is to find a suitable candidate that you can trust to ensure the work gets done right the first time and the repair work stands up against the test of time. Here’s some advice on how you can find a plumber during an emergency plumbing event.

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Don’t choose the first plumber you find

When faced with a plumbing emergency, it may seem natural to just contact the first name you find. Take a step back and do a bit of research first to make sure you get a professional to handle the problem at hand. Try these tips to find the perfect plumber for the job:

• Figure out your needs, then look for a plumber that specializes in that service
• Check online directories to find a plumber in your area
• Use online reviews to gauge a plumber’s track record
• Ask friends/family for recommendations
• Ask a plumber for referrals and contact them to get first-hand feedback

Find a licensed Plumber

When choosing a plumber, make sure they are licensed. In Australia, by law, you are required to hire a licensed plumber. When seeking out a plumber, ask them for their licensing and credentials. Each state has its own requirements. Whether it’s a hot water system replacement or a leaky pipe, know your plumber’s credentials. Simply ask, when enquiring about the work, if a licensed plumber will be handling the job, and to request their qualifications before hiring them or before they start work on your plumbing.

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Emergency tips to try while waiting for your plumber

If you’re experiencing a serious leak, you can turn the water off at its entry point. You’ll find the shut-off valve for your toilet near the s-bend; for kitchen sinks, it’s usually in the cupboard next to the pipes. If you need to switch it off for the whole house, you should be able to locate it near the front of your house – it’s usually by the boundary or the garden tap. If you can’t find it there, check next to your water heater or in your garage. It’s usually a valve, and you’ll need to turn it clockwise.

For a blocked toilet, the standard plunger is your best bet. Every house needs one of these items for that unexpected moment – especially because it always happens at the most unfortunate times. Give it your best shot, and if it doesn’t work, don’t be tempted to keep flushing the loo as you could end up just flooding the bathroom. Wait it out for expert help – and visit the neighbour’s if you simply can’t wait that long!